About Us

At Jitnex International Technology Private Limited, we are dedicated to delivering innovative digital, communication, and IT solutions tailored for modern businesses. With a strong focus on software development, website creation, and cutting-edge marketing strategies, we help brands grow and succeed in the digital world. Our services include everything from calling software, IVR solutions, and bulk messaging tools to SEO, digital marketing, and social media promotion. We pride ourselves on offering customized solutions that meet your unique business needs. Our team of experts works closely with clients to ensure seamless integration, reliable performance, and measurable results. Whether you’re a startup or an established enterprise, Jitnex provides scalable, secure, and smart technology solutions. We combine creativity, technical expertise, and strategic thinking to empower your business.

Cloud IVR System for Customer Support

We successfully designed and implemented a cloud-based IVR system for a leading retail company to automate and streamline their customer support calls. The system intelligently routes calls based on customer input, reducing wait times and improving service quality. Our solution handled over 10,000 calls per day with 99.9% uptime. It included multi-language support and integration with the client’s CRM for personalized responses. The IVR menus were customized to fit the business workflow, making it easy for customers to find answers without human intervention. This project resulted in a 35% reduction in manual support calls and improved customer satisfaction. We also provided training and documentation for their team to manage and update call flows independently. The system was fully cloud-hosted, ensuring scalability and easy maintenance. Security measures were implemented to protect customer data and call logs. The project was delivered within 6 weeks and is now a core part of their customer service operations.

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